Initial Consultation & Discovery Deeply understanding your project scope, target market, budget, and aesthetic preferences.
Tailored Solution & Design Support Recommending ideal standard collections or developing custom OEM/ODM solutions with 3D/CAD drawings, material swatches, and color palettes.
Transparent Quotation & Sampling Providing competitive, itemized pricing and rapid sample production to verify structure, comfort, and finishing details before mass production.
Order Confirmation & Scheduling Finalizing contract terms, technical specifications, and establishing a strict production timeline.
Manufacturing & Progress Tracking Executing production with regular photo and video updates at key milestones, keeping you informed at every step.
Safe Packaging & Space-Optimized Loading Export-grade multi-layer protective packaging and precision container space calculation to prevent transit damage and maximize freight value.
Logistics Coordination & Delivery Seamless coordination with your designated forwarder or full-service ocean shipping assistance with complete customs documents.
Dedicated After-Sales & Warranty Support 2–3 year commercial warranty, prompt spare-parts assistance, and continuous technical support for long-term cooperation.
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ORDER EXECUTION & PRODUCTION SUPPORT
We keep your production transparent and worry-free from day one.
Production Schedule Confirmation
Establishing a clear timeline and delivery schedule right after order confirmation.
Milestone Progress Updates
Regular status reports at every key stage of production.
Photo & Video Updates
Sharing workshop photos and videos to keep you visually updated on your order.
Raw Material & Semi-Finished QC
Strict checks on incoming materials (aluminum, fabrics, foam) and frame welding/weaving.
100% Finished Product Inspection
Full inspection of structure, stability, coating finish, and cushion stitching before packing.
Packaging & Loading Confirmation
Export packaging verification and full-process container loading reports with photos.
AFTER-SALES SERVICE & SUPPORT
Reliable after-sales care to ensure long-term, worry-free partnership.
Dedicated Feedback Channels
Quick-response support via Email, WhatsApp, or WeChat to handle any inquiries upon cargo arrival.
Assembly & Care Guidance
Providing clear assembly diagrams, video tutorials, and outdoor material maintenance tips.
Fast Spare Parts Support
Prompt dispatch of hardware accessories, foot glides, replacement ropes, or cushion covers as needed.
Clear Quality Claim Process
Transparent photo/video verification with fair solutions (free replacement, credit, or repair) within 24-48 hours.
Ongoing Project & Reorder Support
Continuous communication for repeat orders, product line upgrades, and new project planning.
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CUSTOMIZATION CAPABILITIES
Tailored to your exact specifications, from material selection to project matching.
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Dimensions & Modular Configurations
Customizable seat heights, depths, and modular configurations (L-shape, curved, sectional) to fit any floor plan.
Aluminum Frames & Surface Finishes
Standard and custom RAL powder-coating colors (matte, sand-grain, metallic) with high weather resistance.
Ropes, Wicker & Weaving Patterns
UV-resistant synthetic ropes (round, flat, strap) and PE wicker with bespoke hand-woven patterns (vertical, cross, diamond).
Teak Wood & Tabletop Materials
Natural Grade-A teak accents, sintered stone , tempered glass, and HPL tops engineered for outdoor durability.
Outdoor Fabrics & Cushions
100% solution-dyed acrylic or Olefin fabrics (water-repellent, UV-fade resistant) paired with fast-draining quick-dry foam.
Custom Branding & Packaging
Laser-engraved metal logos, woven fabric labels, custom-printed cartons, and mail-order packaging for brands and retailers.
Hospitality & Commercial Packages
One-stop unified style matching across outdoor sofas, poolside sun loungers, daybeds, and dining sets for resorts and projects.
RATTAN
TEXTILENE
TEXTILENE
ROPE
ROPE
ACRYLIC FABRIC
ACRYLIC FABRIC
SINTERED STONE
WOOD
WOOD
SERVICE FAQ
Do you support OEM and ODM customization?
Yes. We can produce based on your design sketches, CAD drawings, or reference samples. Customizations for dimensions, aluminum finishes, rope weaves, and fabric types are all welcome.
Can you provide samples before bulk production?
Yes. We provide pre-production samples for you to verify structure, comfort, and finishing details. Sample lead time is typically 7–15 days after design confirmation.
How do we confirm materials and colors?
We can express physical swatch books (powder coating RAL colors, ropes, fabric samples) directly to your office, or confirm them via high-resolution photos and video calls.
How do I track my order's production progress?
We provide regular milestone updates with workshop photos and short videos at key stages-including frame welding, powder coating, weaving, and final packing.
How is quality inspected before shipment?
We conduct 100% final QC checks on stability, coating adhesion, and stitching details. Comprehensive inspection reports with photos are provided before loading. Third-party inspections are also welcome.
Can you work with our appointed freight forwarder?
Yes. We frequently operate under FOB, EXW, and CIF terms. We will coordinate seamlessly with your designated forwarder for container booking, warehouse delivery, and customs clearance.
What is your after-sales warranty policy?
We provide a 2-3 year commercial warranty on structural frames and manufacturing defects. For any verified transit or quality issues, we arrange fast spare-part replacements or compensation within 24-48 hours.
FOSHAN YIRAN FURNITURE CO., LTD.
We have been sales service and excellent customer management philosophy, to provide satisfactory services for every customer with different needs.
Foshan Yiran Furniture Co.,Ltd. which is located in Foshan Guangdong. It’s a traditional outdoor furniture factory integrating development, design, manufacture and sales.